We’re making a visual update to the Protection Platform to give advisers a sleeker, more modern experience when creating and submitting applications. The content of the platform is not changing, but the look and feel has been refreshed to make the journey easier to follow and more intuitive to use.
This update is part of our ongoing investment in the adviser experience. We know that a clear, simple and professional platform experience can make a real difference when you’re working through applications, comparing options and helping clients move forward with confidence.
What’s changing?
The update focuses on the visual appearance and usability of the Protection Platform. You’ll still have access to the same content, products and functionality you use today, but the application journey will look cleaner and feel easier to navigate.
A streamlined journey and improved navigation to support faster submissions
A cleaner, more intuitive interface for a more modern adviser experience
The same Protection Platform content, with updates focused on the visual appearance only
Why we’re making this update
The Protection Platform is designed to help advisers compare and submit protection applications more easily, with one application journey across multiple providers and fully underwritten prices in real time. This visual refresh builds on that by making the experience feel clearer, more professional and easier to use day to day.
We’ve listened to adviser feedback and focused on improvements that help make the journey feel smoother without changing the core content you already rely on.
What this means for you
You don’t need to do anything differently. When the updated experience is live, you can log in as normal and continue creating applications in the same way. The refreshed journey has been designed to feel familiar, while giving you a cleaner and more modern experience.
When will it be live?
The updated experience will go live from August to September 2026. We’ll also email users ahead of the change and again before go-live so you know when to expect it.
What happens to your existing applications?
Whether you have previous applications that are submitted, or still in draft, all applications will be visible as expected within the new platform experience. No progress will be lost.
Can users revert back to the old journey experience?
As this is a complete change to the user interface, once all customers have this rolled out, you will be unable to revert back to the previous style of the Protection Platform. Usability, and content remains the same, and we are on hand if you need any help. We hope you enjoy using the updated platform!
Need support?
If you need help using the updated experience, our Support Team is on hand. You can use the Help button within the Protection Platform or contact the team directly for guidance.
We’re excited to bring you a more modern adviser experience and look forward to hearing what you think.